Terms and conditions

Last updated: October 2026

This is a translation of the German Terms and Conditions (Allgemeine Geschäftsbedingungen). In case of any discrepancy, the German version shall prevail: statusloop.dev/de/agb

Contents

1. Provider and Scope
2. Statusloop Services
3. Customer Account, Registration and Team
4. Free Plan
5. Conclusion of Contract for Paid Plans
6. Prices and Payment
7. Term, Renewal, Termination and Plan Changes
8. Customer Obligations and Acceptable Use
9. Availability, Notifications and Support
10. Customer Content and Data
11. Warranty and Liability
12. Right of Withdrawal for Consumers
13. Confidentiality
14. Changes to these Terms
15. Final Provisions

§ 1 Provider and Scope

(1) Statusloop is operated by Jakob Schönenberg, trading as "Statusloop", Am Schwenkhaus 9, 57627 Gehlert, Germany, email: hello@statusloop.dev (hereinafter the "Provider" or "we").

(2) These Terms apply to all contracts between the Provider and its customers for the use of the online service Statusloop, including the web application at app.statusloop.dev and the status pages created by customers (together the "Service").

(3) Customers may be consumers or businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, "BGB"). A business is a natural or legal person or a partnership with legal capacity that, when concluding the contract, acts in the exercise of its commercial or independent professional activity (Section 14 BGB). Provisions that apply only to consumers or only to businesses are marked as such.

(4) Deviating, conflicting or supplementary terms and conditions of businesses shall not become part of the contract unless the Provider expressly agrees to their application in text form.

(5) Individual agreements, in particular an individual offer for the "Scale" plan, take precedence over these Terms.

§ 2 Statusloop Services

(1) Statusloop is an online service for monitoring the availability of websites, servers and online services. Depending on the plan, the customer can in particular use monitors (e.g. HTTP and TCP checks), healthchecks for scheduled tasks and server monitoring via an agent, receive notifications through the channels offered in the Service, and create public status pages.

(2) The specific scope of services, in particular the number of monitors, healthchecks, servers, status pages and team members, the check intervals, the data retention periods and the available notification channels, is determined by the service description and price overview displayed to the customer at the time of ordering.

(3) Features marked in the Service or on the website as "beta", "preview", "planned" or "coming soon" are not part of the owed services until they are made generally available. Beta features may be changed or discontinued.

(4) Checks are performed from servers of the Provider or its service providers. A specific check location or checks from multiple regions are only owed if expressly promised in the service description of the selected plan.

(5) To avoid false alarms, the Service only reports an incident after it has been confirmed by repeated checks. Notifications are therefore not always sent immediately after the first failed check. The stated check interval refers to the interval between checks during regular operation. If a target remains unreachable for an extended period, the Service may check it at longer intervals to avoid unnecessary load; in this case, the customer will already have been notified of the incident beforehand.

(6) For consumers: Beyond what is necessary to maintain conformity with the contract, the Provider may only change the Service under the conditions of Section 327r BGB, in particular only for a valid reason (e.g. adaptation to new technical developments, increased security requirements or a change in the law), at no additional cost to the consumer and after clear and comprehensible information. If a change impairs access to or the usability of the Service more than insignificantly, the Provider will inform the consumer in good time in advance in text form; in this case, the consumer may terminate the contract free of charge in accordance with Section 327r (3) and (4) BGB.

(7) For businesses: The Provider may further develop the Service and change features, provided that the essential contractually agreed services are maintained and the change is reasonable for the customer.

§ 3 Customer Account, Registration and Team

(1) A customer account is required to use the Service. Registration is only permitted for persons with full legal capacity. If sign-in takes place via a third-party provider (e.g. Google or GitHub), its terms additionally apply to the sign-in process.

(2) The customer must provide true and complete information when registering and keep it up to date. This applies in particular to the email address, as contract-related communications and notifications are sent to it.

(3) The customer must keep their access credentials secret and protect them against access by third parties. If there is any suspicion that unauthorised persons have obtained knowledge of the access credentials, the customer must inform the Provider without undue delay and change their password.

(4) Upon completion of registration, a free-of-charge contract for the use of the free plan is concluded between the Provider and the customer (§ 4).

(5) The holder of the customer account may invite other persons as team members. The Provider's contractual partner remains exclusively the holder of the customer account. The account holder ensures that their team members comply with these Terms and is responsible for their actions within the Service as for their own.

§ 4 Free Plan

(1) The free plan is offered free of charge and without a time limit. Its scope is determined by the service description on the website.

(2) § 2 (6) and (7) apply accordingly to changes to the scope of the free plan.

(3) The customer may terminate the contract for the free plan at any time without notice by arranging for the deletion of their customer account (§ 10 (4)). The Provider may terminate the contract for the free plan with one month's notice in text form, for example if it discontinues the free plan entirely. The right to extraordinary termination remains unaffected.

§ 5 Conclusion of Contract for Paid Plans

(1) The presentation of the plans on the website and in the Service does not constitute a binding offer by the Provider, but an invitation to the customer to submit an offer.

(2) The customer selects a plan and a billing period (monthly or yearly) in the customer account and is redirected to the payment page of the payment service provider Stripe. Before submitting the order, the selected plan, the price, the term and the payment method are displayed in an overview. Until submission, the customer can correct input errors using the input fields and the browser's back function.

(3) By clicking the button for the paid conclusion of the subscription (e.g. "Subscribe with obligation to pay"), the customer submits a binding offer to conclude the contract.

(4) The contract is concluded when the Provider accepts the offer. Acceptance takes place by activating the selected plan in the customer account or by confirmation email, whichever occurs first. If the Provider does not accept the offer within two days, the customer is no longer bound by it.

(5) After conclusion of the contract, the Provider sends the customer a contract confirmation in text form (e.g. by email) that contains, or makes available on a durable medium, the content of the contract, these Terms and – for consumers – the withdrawal policy. The current Terms are also available on the website at any time.

(6) For the "Scale" plan, the contract is concluded on the basis of an individual offer from the Provider. These Terms apply additionally.

§ 6 Prices and Payment

(1) The prices displayed to the customer at the time of ordering apply. All prices are final prices. The Provider is a small business within the meaning of Section 19 of the German VAT Act (UStG); therefore, no VAT is charged or shown.

(2) Fees are payable in advance for the selected billing period (month or year) and are collected via the payment service provider Stripe. The payment methods displayed during the ordering process are available, currently in particular credit card, Apple Pay, Link and Revolut Pay. The terms of the payment service provider additionally apply to payment processing.

(3) The customer ensures that payment can be made using the selected payment method (e.g. by means of a valid card and sufficient funds). If the Provider incurs costs because a payment fails or is reversed for reasons for which the customer is responsible, the customer shall reimburse these costs. The customer remains entitled to prove that no damage or less damage has been incurred.

(4) If a payment fails, the Provider will inform the customer and ask them to make the payment within a reasonable period of at least 14 days. If payment is still not made after this period, the Provider may restrict the scope of the customer account to that of the free plan until payment is made. Stored data will not be deleted as a result. Further statutory rights, in particular the right to terminate, remain unaffected.

(5) If the Provider issues discount or promotional codes, they can only be redeemed under the conditions communicated in each case. Unless otherwise stated, they cannot be combined, are non-transferable and cannot be paid out in cash.

(6) Price changes for existing contracts only take effect with the customer's consent. The Provider will notify the customer of an intended price change in text form at least six weeks before it takes effect. If the customer does not consent, the contract continues at the previous prices; in this case, the Provider may terminate the contract by ordinary notice in accordance with § 7 (4).

§ 7 Term, Renewal, Termination and Plan Changes

(1) Monthly billing: The contract has a term of one month and is renewed by a further month in each case unless terminated. The customer may terminate at any time with effect from the end of the current billing month.

(2) Yearly billing – consumers: The contract has an initial term of twelve months. The customer may terminate at any time with effect from the end of the initial term. If the contract is not terminated with effect from the end of the initial term, it continues for an indefinite period and may thereafter be terminated by the customer at any time with one month's notice. If the customer has already paid in advance for a period after the termination takes effect, the Provider will refund the corresponding amount on a pro rata basis.

(3) Yearly billing – businesses: The contract has a term of twelve months and is renewed by a further twelve months in each case unless terminated by the end of the respective term. The customer may terminate at any time with effect from the end of the current term.

(4) The Provider may terminate paid contracts with one month's notice to the end of the respective billing period or term.

(5) The right of both parties to extraordinary termination for good cause remains unaffected. Good cause for the Provider exists in particular if the customer materially breaches § 8 despite a warning or is significantly in arrears with payment despite a reminder.

(6) Termination can be declared via the termination function in the customer account or on the website, or in text form (e.g. by email to hello@statusloop.dev). The Provider confirms receipt of the termination and the date on which it takes effect in text form.

(7) After the end of a paid contract, the customer account continues on the free plan unless the customer arranges for its deletion. If usage exceeds the scope of the free plan, the Provider may pause the excess monitors, healthchecks, servers or status pages; the customer may choose which remain active. Data is not deleted as a result.

(8) Plan changes: An upgrade to a higher plan takes effect immediately. The fee already paid for the previous plan for the remaining period of the current billing period is credited or refunded on a pro rata basis. A downgrade to a lower plan takes effect at the end of the current billing period unless otherwise stated during the ordering process.

§ 8 Customer Obligations and Acceptable Use

(1) The customer may only use the Service to monitor websites, servers and services that belong to them or that they are authorised to monitor (e.g. on the basis of an agreement with their client).

(2) In particular, it is prohibited a) to use the Service to overload, disrupt or attack third-party systems, or to use it for load or stress tests, port scans or similar examinations; b) to monitor or address internal or private network addresses of third parties or systems of the Provider or its service providers; c) to circumvent technical protection measures or plan limits, for example by creating multiple free accounts; d) to make the Service commercially available to third parties or resell it without the Provider's consent; e) to use the Service in an automated manner other than via the interfaces provided.

(3) The customer alone is responsible for content that they store in the Service or publish on status pages (e.g. names, logos, texts and incident messages). Such content must not violate applicable law or the rights of third parties. Where legally required information (e.g. a legal notice/imprint) is necessary for a public status page of the customer, the customer is responsible for it.

(4) The customer may only enter persons as recipients of notifications (e.g. email addresses or phone numbers) who have agreed to receive them. SMS notifications serve exclusively to alert about incidents. In the event of an unusually high SMS volume significantly exceeding normal use, the Provider may reasonably limit SMS delivery after prior notice.

(5) After setup, the customer should check whether notifications reliably arrive via the selected channels (e.g. using the test function) and keep integrations up to date in the event of changes on the part of the respective third-party provider.

(6) If there are concrete indications of a breach of these obligations, the Provider may, taking into account the legitimate interests of the customer, pause affected monitors or status pages, remove unlawful content, warn the customer or temporarily suspend the customer account. The Provider will give the customer the opportunity to comment beforehand unless immediate action is required to prevent damage. The customer will be informed of any measures taken.

(7) If the customer culpably violates the rights of third parties or these Terms, the customer shall indemnify the Provider against resulting third-party claims, including reasonable costs of legal defence.

§ 9 Availability, Notifications and Support

(1) The Provider strives to ensure the highest possible availability of the Service. A specific level of availability is only owed if it has been expressly promised in a separate agreement (service level agreement). Availability figures published on the website reflect availability measured in the past and do not constitute a promise for the future.

(2) Where possible, the Provider announces maintenance work in advance and preferably carries it out at times of low usage.

(3) The delivery of notifications also depends on third-party services over which the Provider has no control, e.g. internet connections, email providers, Slack, Discord, Telegram, SMS providers and the customer's own systems. The Provider is not responsible for disruptions in this area unless it is responsible for them.

(4) Statusloop is a supplementary monitoring tool. It does not replace the customer's own measures to protect business-critical systems, such as backups, redundancy or their own monitoring and emergency processes.

(5) Support is provided by email. The Provider endeavours to respond to enquiries promptly, usually within one business day. Fixed response times are only owed if separately agreed.

(6) The customer's statutory rights, in particular under § 11, remain unaffected by this section.

§ 10 Customer Content and Data

(1) The customer retains all rights to the content they store in the Service. The customer grants the Provider a simple, non-transferable right, limited to the term of the contract, to store and process this content and, insofar as the customer publishes it on status pages, to make it publicly available, exclusively for the purpose of providing the Service.

(2) The Provider processes personal data in accordance with the privacy policy at statusloop.dev/en/privacy. The Provider does not sell its customers' personal data.

(3) Insofar as the Provider processes personal data on behalf of businesses, the parties will conclude a data processing agreement pursuant to Art. 28 GDPR at the customer's request.

(4) The customer may arrange for the deletion of their customer account at any time, via the corresponding function in the customer account, where available, or by email to hello@statusloop.dev. This does not terminate an ongoing paid contract prematurely; in this respect, § 7 applies. After deletion of the customer account, the Provider will delete the customer's data within 30 days unless statutory retention obligations (e.g. for invoices) prevent this.

(5) The Service stores measurement and check data for the period stated in the service description. If the customer wishes to retain data beyond the end of the contract, it is their responsibility to save it before the end of the contract, insofar as the Service allows this.

§ 11 Warranty and Liability

(1) The statutory warranty rights apply. For contracts with consumers, the provisions on contracts for digital products (Sections 327 et seq. BGB) apply in particular.

(2) For businesses: Strict liability for defects that already existed at the time the contract was concluded (Section 536a (1) Alt. 1 BGB) is excluded. Businesses must notify defects in text form without undue delay after their discovery.

(3) The Provider is liable without limitation a) in cases of intent and gross negligence, b) for damage resulting from injury to life, body or health, c) within the scope of a guarantee assumed, d) in the event of fraudulent concealment of a defect, and e) under the German Product Liability Act.

(4) In the event of a slightly negligent breach of an essential contractual obligation, the Provider's liability is limited to the damage typical for the contract and foreseeable at the time the contract was concluded. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely. Otherwise, liability for slight negligence is excluded.

(5) For the free plan, except in the cases of paragraph 3 letters b) to e), the Provider is only liable for intent and gross negligence.

(6) The above limitations of liability also apply in favour of the Provider's vicarious agents and representatives.

(7) Mandatory statutory rights of consumers remain unaffected by the provisions of this section.

§ 12 Right of Withdrawal for Consumers

(1) Consumers have a statutory right of withdrawal. The details are set out in the withdrawal policy at statusloop.dev/en/withdrawal.

(2) If the consumer expressly requests that the Provider begin performance before the end of the withdrawal period and subsequently withdraws from the contract, the consumer shall pay a proportionate amount for the services provided up to the time of withdrawal.

§ 13 Confidentiality

Both parties shall treat confidential information of the other party obtained in the course of the contractual relationship, in particular non-public information about systems, access credentials and business processes, as confidential and use it only for the performance of the contract. This does not apply to information that is publicly known or must be disclosed due to legal or regulatory obligations. This obligation continues after the end of the contract.

§ 14 Changes to these Terms

(1) The Provider may amend these Terms with effect for the future if there is an objective reason for doing so, such as a change in the law or case law, new features of the Service or increased security requirements.

(2) The Provider will notify the customer of the intended changes in text form at least six weeks before they take effect.

(3) Towards consumers, changes only take effect if the consumer consents to them (e.g. by clicking in the customer account). If the consumer does not consent, the previous Terms continue to apply; in this case, the Provider may terminate the contract by ordinary notice in accordance with § 4 (3) or § 7 (4).

(4) Towards businesses, the changes are deemed approved if the customer does not object to them in text form within six weeks of receipt of the notification. The Provider will specifically point out this consequence in the notification. Changes to the main contractual obligations, in particular prices, always require express consent.

§ 15 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered place of business.

(3) The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(4) The contract languages are German and English. In the event of discrepancies between the language versions, the German version shall prevail.

(5) Should individual provisions of these Terms be wholly or partially invalid, the remainder of the contract shall remain valid. The invalid provisions shall be replaced by the statutory provisions.